PRIVACY POLICY

Last updated: September 25, 2026

DAVAI respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how DAVAI ("DAVAI," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit davai.global, purchase our products, communicate with us, or otherwise interact with our online store.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with DAVAI, we may collect the following categories of personal information:

Information You Provide to Us

When you place an order, contact us, request a return or refund, participate in a promotion, or otherwise interact with us, we may collect information such as:

  • your name;

  • email address;

  • phone number;

  • billing and shipping address;

  • order and transaction information;

  • payment-related information;

  • communications you send to us;

  • information you provide in connection with returns, refunds, exchanges, or customer support.

For Cash on Delivery (COD) orders, we may process information necessary to arrange delivery and collect payment through our delivery service providers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser and device information;

  • operating system;

  • pages and products viewed;

  • referring website or source;

  • interactions with our website;

  • shopping cart activity;

  • approximate location derived from technical information;

  • cookies and similar identifiers.

We use this information to operate our store, understand how customers use our website, improve our services, prevent fraud, measure advertising performance, and support our marketing activities.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • process and fulfill orders;

  • arrange shipping and delivery;

  • process payments and Cash on Delivery transactions;

  • communicate with you regarding your orders;

  • provide customer support;

  • process returns, refunds, and exchanges;

  • detect, investigate, and prevent fraud, abuse, or security incidents;

  • operate, maintain, and improve our website and services;

  • analyze website traffic and customer interactions;

  • measure the effectiveness of advertising and marketing campaigns;

  • administer promotions and affiliate or referral programs;

  • comply with legal, regulatory, tax, accounting, and other applicable obligations;

  • protect the rights, property, security, and legitimate interests of DAVAI, our customers, and others.

Where required, we will obtain your consent before using your personal information for purposes that require consent, such as certain marketing or advertising activities.

3. SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the e-commerce infrastructure that enables us to operate our store, process orders, and provide our services.

When you visit or make a purchase from DAVAI, Shopify may process personal information such as your contact information, device information, browsing activity, order information, shipping information, transaction information, and, where applicable, payment information.

Shopify may process personal information on our behalf and, for certain Shopify services and features, for its own purposes in accordance with its applicable privacy terms.

For more information about how Shopify handles consumer personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

4. PAYMENTS

Payments may be processed through Shopify and/or third-party payment service providers available through our store.

Payment providers may collect and process information necessary to complete your transaction in accordance with their own privacy and security practices.

DAVAI does not independently require access to your full payment card information where payment information is processed directly by an authorized payment provider.

If you select Cash on Delivery, information necessary to fulfill your order and collect payment may be shared with the relevant delivery or logistics provider.

5. SHIPPING AND DELIVERY

We may share information necessary to fulfill and deliver your order with shipping, courier, logistics, and fulfillment service providers.

This information may include your:

  • name;

  • phone number;

  • shipping address;

  • order details;

  • delivery instructions;

  • amount payable for Cash on Delivery orders, where applicable.

These providers may process your information according to their own privacy practices and applicable law.

6. AFFILIATE AND REFERRAL TRACKING

DAVAI may operate affiliate and referral programs using third-party services such as UpPromote.

When you visit DAVAI through an affiliate or referral link, cookies or similar technologies may be used to associate your visit or purchase with the referring affiliate.

Information processed for referral tracking may include information such as:

  • referral source;

  • affiliate or referral identifier;

  • order identifier;

  • products ordered;

  • order value;

  • referral and commission-related information;

  • cookies and similar technical identifiers.

This information is used to attribute eligible purchases to affiliates, calculate commissions, prevent referral fraud, and administer our affiliate program.

Blocking or deleting cookies may affect our ability to correctly attribute a purchase to an affiliate.

7. ADVERTISING, ANALYTICS, AND META

We may use advertising and analytics services, including services provided by Meta Platforms, to understand how visitors interact with our website, measure advertising performance, and improve our marketing.

Depending on your privacy settings, consent choices, and applicable law, these technologies may collect or receive information about your device, browser, interactions with our website, products viewed, purchases, and other online activity.

Cookies, pixels, APIs, or similar technologies may be used for these purposes.

Where required by applicable law, non-essential advertising or analytics technologies will be used subject to appropriate consent or privacy choices.

8. COOKIES AND SIMILAR TECHNOLOGIES

DAVAI, Shopify, and our service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

  • keep the website and shopping cart functioning;

  • remember preferences;

  • maintain secure sessions;

  • understand website traffic and usage;

  • measure website and advertising performance;

  • prevent fraud and improve security;

  • support affiliate and referral tracking;

  • personalize content or advertising where permitted.

Some cookies are necessary for the operation of our store, while others may be used for analytics, advertising, or other optional purposes.

Your browser may allow you to block or delete cookies. Doing so may affect certain features of the website, including shopping cart functionality, preferences, and affiliate referral tracking.

Where available, you may also manage your privacy and cookie preferences through the privacy controls provided on our website.

9. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when reasonably necessary to operate DAVAI and provide our services, including:

  • Shopify and e-commerce infrastructure providers;

  • payment processors and payment service providers;

  • shipping, courier, logistics, and fulfillment providers;

  • affiliate and referral platform providers;

  • advertising and analytics providers;

  • IT, hosting, security, and technical service providers;

  • professional advisers or service providers where necessary;

  • government authorities or other parties where disclosure is required by applicable law.

We do not disclose personal information to third parties except as described in this Privacy Policy, as necessary to provide our services, with your authorization, or as otherwise permitted or required by law.

10. INTERNATIONAL DATA PROCESSING

Some of our service providers may operate or store information outside the Philippines.

As a result, personal information may be processed in jurisdictions other than the country where you live.

Where applicable, we and our service providers will handle such information in accordance with applicable data protection requirements and appropriate safeguards.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, administering returns and affiliate programs, maintaining business and transaction records, preventing fraud, resolving disputes, and satisfying legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of, subject to applicable legal requirements.

12. SECURITY

We take reasonable organizational, technical, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our store also relies on security measures provided by Shopify and other service providers used to operate DAVAI.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. YOUR PRIVACY RIGHTS

Subject to applicable law, including the Philippine Data Privacy Act of 2012, you may have rights regarding your personal information, including the right to:

  • be informed about the processing of your personal information;

  • request access to personal information concerning you;

  • request correction of inaccurate or incomplete information;

  • object to certain processing of your personal information;

  • withdraw consent where processing is based on consent;

  • request erasure or blocking of personal information where legally applicable;

  • exercise applicable data portability rights;

  • lodge a complaint with the appropriate data protection authority;

  • exercise other rights provided under applicable data protection law.

Some requests may be subject to legal exceptions or record-retention requirements.

To exercise a privacy right relating to information controlled by DAVAI, contact us at contact@davai.global.

We may need to verify your identity before completing certain requests.

14. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from DAVAI, we may use your contact information to send you information about products, promotions, or other DAVAI updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us at contact@davai.global.

Unsubscribing from marketing communications does not prevent us from sending transactional communications necessary to process or service your orders.

15. CHILDREN'S PRIVACY

DAVAI is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at contact@davai.global so that we can review the matter.

16. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Once you leave our website or interact with a third-party service, its privacy practices may apply. DAVAI is not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

17. LEGAL DISCLOSURES

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful government requests.

We may also disclose information where reasonably necessary to protect our legal rights, investigate fraud or security incidents, enforce our agreements, or protect DAVAI, our customers, or others.

If DAVAI or substantially all of its business or assets are transferred, reorganized, merged, or acquired, personal information may be transferred as part of that transaction, subject to applicable law.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this policy.

Material changes may be communicated through our website or by other appropriate means where required.

19. CONTACT US

For questions about this Privacy Policy, requests concerning your personal information, or privacy-related complaints, please contact:

DAVAI
Email: contact@davai.global
Website: davai.global

You may also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights under applicable Philippine data protection law have been violated.